Where do you ship to, and how much does it cost?
We deliver internationally by regular registered mail – for free. No minimum order amounts. You can also choose an express shipping option for £15. We use Royal Mail for standard shipping and FedEx for express shipping.
Orders are shipped from our London studio. Delivery time is around 2 business days for UK addresses, and 5-7 business days for international ones.
We are unable to ship to P.O. boxes at this time. Unfortunately there could be possible delays with custom inspections for international shipments (though this is rare, in our experience).
Can I track my order?
Absolutely. You will receive an email with a tracking number once your order is shipped.
Regular mail packages can be tracked on the Royal Mail website and once in the destination country, on your country's Post Office Tracking website.
Express mail packages can be tracked on the FedEx website.
How much will I have to pay in import duties and taxes?
There are no custom import duties for orders shipped within the EU.
We are unable to include custom duties in our prices for international shipments, and these fees will be collected from you by the carrier on delivery.
What is your return policy?
We get it – not everything works out all the time. If you are unhappy with an item, please email us at firstname.lastname@example.org with your order number, and we will send you return instructions.
Return packages must be postmarked within 14 calendar days, and items must be in their original condition and packaging for a full refund.
Please note that sale items are not eligible for returns.
How do I return it?
Returns within the UK is free – we will send you a prepaid Royal Mail postage label. You can drop off the package at any UK post office, and will receive a tracking number for the package.
Returns from international addresses to our London studio is the responsibility of the customer. Please use a tracked shipping method, we don’t want any lost packages!
How long will a refund take?
Once we receive the item, we will process the refund within 5 business days. The refunded amount will go back to the original form of payment (PayPal or credit card).